 Creating Customer Satisfaction Surveys
- Thursday, March 25 — Noon to 1:30 p.m.
Northwestern Michigan College, University Center, room 5
Christine Ameen, Ed. D, Ameen Consulting & Associates
Fee: $10, bring your own lunch
- This workshop will focus on how to conduct client satisfaction surveys. Topics will include how to design questions and scales, how to construct the actual survey, how to collect the surveys and tips about how to analyze results. A variety of surveys will be shared as examples that participants are welcomed to use. This interactive workshop will include participants writing their own questions and getting feedback from the presenter as to their usefulness in assessing client satisfaction. Entry to advanced-level practitioner.
Directions to the University Center:
Coming
from the east on M 72:Turn left at the Acme Stoplight
onto US 31. At the 7th light, just past the NMC main campus, turn left
onto Garfield Avenue. At the 6th light turn right onto South Airport Road.
At the 3rd light turn right onto Cass Road. The NMC University Center
sign is on the right, about 1/2 mile from the light.
Coming
from the south on M-37/US 31: Head north on M-37/US 31
into Traverse City to the large intersection at South Airport Road (near
the Grand Traverse Mall). Turn right onto South Airport Road. At the 3rd
light turn left onto Cass Road. The NMC University Center sign is on
the right, about 1/2 mile from the light.
Coming
from the north on Grandview Parkway: Turn left on Cass
Street. Continue on Cass through 4 lights and around large curve. The
University Center sign is on the left.
A
map (516kb) in Adobe Acrobat format is available for viewing.
Return to Calendar |
Click here
to print workshop
registration form
MI NOW & Recover MI Participants
|
